Archive for the ‘free’ tag
You get what you (don’t) pay for
Update: This is now fixed.
There’s this nagging message from AVG Free that came up just a few hours ago. The Update Manager says that update has failed because “A .bin file was missing.”
My immediate reaction was, “Whoa! Something corrupted my install?” Before investigating further, though, I opted to download the updates manually. And what do you know:
A broken link. The support forum doesn’t reveal much, except that the recent update was corrupted, and a new set of files is on its way.
I wonder how the paid version fared. Would there be an SLA for providing a fresh set of updates? There should be. I used to work for an anti-virus company, and though I didn’t have direct client (users) interaction, I understood from the support point-of-view how critical updates were and the pressure it took to ship fresh ones out the door.
Here’s hoping the AVG guys are up to par. They’ve been doing great so far.
